Frequently asked questions
Is this toy safe for dogs?
Yes. All Lumepet toys are made with pet-safe materials and carefully selected for supervised everyday play. Soft, comfortable and designed with your dog's wellbeing in mind.
How can I choose the right toy?
Each product page includes a recommended size guide to help you choose the best option for your dog's size and play style.
How long does shipping take?
We offer Free UK Shipping, with delivery typically taking 5–8 business days.
What if my dog doesn't like it?
Every order is backed by our 30-Day Happy Pup Guarantee. If you or your dog aren't completely satisfied, simply get in touch and we'll make it right.
How durable is the toy?
Our toys are made with quality materials and reinforced stitching for everyday play. While no plush toy is indestructible, they're designed to provide long-lasting fun.