Privacy Policy

Last Updated: July 2026

At Lumepet ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Any information you provide when contacting customer support

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Time zone
Referring websites
Pages viewed and interactions with our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Personalize your shopping experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations
Send promotional and marketing communications where permitted by law

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and support our marketing efforts.

These technologies may be provided by:

Shopify
Google Analytics
Meta (Facebook) Pixel
Other analytics and advertising partners

You may manage or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting providers
Analytics and marketing platforms
Professional advisors and legal authorities when required by law

These providers are only permitted to use your information as necessary to perform services on our behalf.

5. Payment Processing

Payments are processed securely through trusted third-party payment providers, including Stripe.

Lumepet does not store or have direct access to complete payment card details. Payment information is encrypted and processed using industry-standard security measures.

6. International Data Transfers

Because we operate internationally, your information may be transferred to and processed in countries outside your country of residence.

Where applicable, we take reasonable measures to ensure your personal information receives an appropriate level of protection.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict or object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

9. Marketing Communications

If you subscribe to our newsletter or receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

10. Children's Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites that are not operated by Lumepet.

We are not responsible for the privacy practices, content, or policies of these external websites. We encourage you to review their privacy policies before providing any personal information.

12. Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.