Terms of Service

Last Updated: July 2026

Welcome to Lumepet. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Information

Throughout these Terms, the words "we," "us," and "our" refer to Lumepet.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on this page. Continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained permission from a parent or legal guardian.

3. Products and Services

We strive to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that all product descriptions, images, colors, or other content will be completely accurate or error-free.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

We reserve the right to refuse or cancel any order if pricing, product information, or availability is found to be inaccurate.

Payments are securely processed through trusted third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Orders and Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders suspected of fraud, unauthorized activity, or violation of these Terms.

6. Shipping and Delivery

Shipping times provided on our website are estimates and are not guaranteed.

Delays may occur due to customs processing, carrier issues, weather conditions, or other circumstances beyond our control.

For additional details, please review our Shipping Policy.

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted the terms outlined in that policy.

8. Intellectual Property

All content available on this website, including text, images, graphics, logos, branding, designs, and other materials, is the property of Lumepet or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to use the website:

For any unlawful purpose
To violate any applicable laws or regulations
To infringe upon intellectual property rights
To transmit malicious code, viruses, or harmful software
To interfere with the security or functionality of the website
To collect or misuse personal information belonging to others

We reserve the right to terminate access to our website for violations of these Terms.

10. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Lumepet makes no warranties, express or implied, regarding the operation of the website, the availability of products, or the accuracy of information provided.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Lumepet shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Lumepet, its owners, affiliates, employees, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of the website.

13. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.