Payment Policy

Last Updated: July 2026

At Lumepet, we are committed to providing a secure and reliable shopping experience. This Payment Policy explains the payment methods we accept and how payments are processed.

1. Accepted Payment Methods

We currently accept major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Debit Cards

  • Other payment methods displayed at checkout

Available payment options may vary depending on your location.

2. Secure Payment Processing

All payments are processed securely through trusted third-party payment providers, including Stripe.

We do not store, access, or retain your full payment card details on our servers.

Payment information is encrypted and handled in accordance with industry-standard security practices.

3. Currency

All prices displayed on our website are shown in the currency selected on the website or presented at checkout.

If your bank or card provider uses a different currency, exchange rates and additional fees may apply. Any such fees are determined by your financial institution and are outside of our control.

4. Payment Authorization

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • The billing information provided is accurate and complete.

  • Sufficient funds are available to complete the transaction.

We reserve the right to refuse or cancel orders if payment authorization fails or if fraudulent activity is suspected.

5. Order Verification

To protect our customers and prevent fraud, certain orders may be subject to additional verification procedures.

If verification is required, we may contact you before processing or shipping your order.

6. Taxes and Duties

Depending on your location, your order may be subject to taxes, customs duties, import fees, or other governmental charges.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

7. Failed or Declined Payments

If your payment is declined, please:

  • Verify your payment information.

  • Contact your card issuer or bank.

  • Try an alternative payment method.

Orders will not be processed until payment has been successfully completed.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

For additional details, please refer to our Return & Refund Policy.

9. Fraud Prevention

We reserve the right to cancel, hold, or refuse any order that appears suspicious, fraudulent, or in violation of our Terms of Service.

Additional documentation may be requested to verify ownership of the payment method used.

10. Contact Us

If you have any questions regarding payments or billing, please contact us:

Lumepet Customer Support

Email: hello@getlumepet.com

Website: getlumepet.com