Shipping Policy

Last Updated: July 2026

Thank you for shopping with Lumepet. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated delivery times vary depending on the destination and shipping carrier.

Typical delivery estimates are:

  • United Kingdom: 5–10 business days

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Australia: 7–15 business days

  • Europe: 5–12 business days

Please note that these timeframes are estimates only and are not guaranteed.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

From time to time, Lumepet may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow up to 72 hours for tracking information to become active after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Lumepet is not responsible for delays caused by customs clearance procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, delivery delays, additional shipping charges, or failed deliveries may occur.

Please contact us immediately if you notice an error in your shipping details.

7. Lost, Delayed, or Stolen Packages

While we work with reliable shipping partners, delivery issues can occasionally occur.

Lumepet is not responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Incorrect customer information

  • Circumstances beyond our reasonable control

If your package appears to be lost, please contact us at hello@getlumepet.com, and we will assist in investigating the issue with the carrier.

8. Split Shipments

In some cases, items from the same order may be shipped separately from different fulfillment locations.

If this occurs, you may receive multiple tracking numbers and packages on different delivery dates.

9. Delivery Confirmation

Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.

If you believe a delivered package is missing, please contact the carrier directly and notify our support team so we can assist where possible.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Lumepet Customer Support

Email: hello@getlumepet.com

Website: getlumepet.com